Brief Background
- A single platform for all Indian Citizens to access pan India e-Gov services ranging from Central to Local Government bodies
- Making available services in multiple Indian regional languages
Objectives
- Empower citizens, using m-power (mobile power)
- Get citizens rid of the need to download myriad of apps - relief from fake apps menace
Benefits and Impact
- Integrated government systems and services onto a single unified mobile app
- 2339 services from 240 departments
- 86 Million registered users
Implementation Methodology
- Defining the scope of services that must be aggregated
- Designing open standards based, scalable (cloud hosted), modular/loosely-coupled, secure and preferably open-source stack
- Laying out the integration processes with minimal support from target departments
- Mental on-boarding followed by actual onboarding of the stakeholders, primarily, the departments whose services are being targeted. This is the main challenge as such aggregation efforts are often viewed as the encroachment to their domain
- Capacity building and awareness creation among the stakeholders
Modalities of implementation
- Implementation and Vendor Management: As NeGD holds IPR of the UMANG code and assets; it can be shared to enable fast implementation. However, a vendor needs to be selected for doing customization, operation & management. NeGD can support preparation of tender document, project reports and plan, evaluation of tender and vendor selection and management.
- Technical: NeGD can share solution architecture, technical stack, design and development principles and approach.
- Learnings: NeGD can share learnings regarding on boarding several diverse applications and ways to mitigate risks.
National E-Governance Division can extend help in
Use-cases
- Mobile enablement of Government Service
- Utility Bill Payment Service
